UK GDPR Compliant
Solar Scout UK is committed to protecting your personal data. We process all data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Personal Data We Collect
When you fill out our quote request form, we collect the following information:
| Data Field | Why We Need It |
|---|---|
| Full Name | To identify you and communicate with you |
| Email Address | To send your solar quotes and updates |
| Phone Number | To contact you about your enquiry |
| Postcode | To match you with installers in your area |
| Property Type | To provide accurate, relevant quotes |
Automatic data: We also collect basic technical information when you visit our website, such as your IP address and browser type. This is used for security, analytics, and improving our service.
2. How We Use Your Data
We use your data exclusively for the following purposes:
- Matching you with solar installers
We pass your details to up to 3 trusted, MCS-certified solar installers in your area so they can provide you with quotes. We only share the minimum data needed for this purpose.
- Communicating with you
We may contact you by email or phone to confirm your enquiry, follow up on your quotes, or respond to any questions you have.
- Improving our service
We analyse anonymous usage data to understand how visitors use our site and improve the user experience.
- Marketing
We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time.
3. Legal Basis for Processing
Under UK GDPR, we must have a lawful reason for processing your data. We rely on the following:
Contract (Article 6(1)(b))
Processing your enquiry and providing quotes is necessary to fulfil our service contract with you.
Legitimate Interests (Article 6(1)(f))
We have a legitimate business interest in improving our service and preventing fraud. We always balance this against your rights.
Consent (Article 6(1)(a))
For marketing emails, we only process your data with your explicit, freely given consent, which you can withdraw at any time.
4. Who We Share Your Data With
We share your personal data only in the following circumstances:
Solar Installers: Your details (name, phone, email, postcode, property type) are shared with up to 3 MCS-certified solar installers in your area so they can provide quotes. These installers are independent third parties.
Service Providers: We use trusted third-party services (e.g., CAPTCHA for spam protection, email delivery services) who process data on our behalf under strict data processing agreements.
Legal Obligations: We may share data if required by law, court order, or to prevent fraud.
Business Transfer: If Solar Scout UK is sold or merged, your data may be transferred to the new owner under the same privacy protections.
We never sell your personal data to advertisers or third parties for commercial purposes.
5. Data Retention
We keep your personal data only for as long as necessary:
After these periods, your data is securely deleted or anonymised. You can also request deletion at any time — see Section 7.
6. Your Rights Under UK GDPR
You have the following rights over your personal data. To exercise any of them, email us at hello@solarscoutuk.com. We'll respond within 30 days.
Right of Access
You can request a copy of all the personal data we hold about you.
Right to Rectification
You can ask us to correct any inaccurate or incomplete data.
Right to Erasure
You can ask us to delete your personal data ("right to be forgotten").
Right to Restrict Processing
You can ask us to limit how we use your data while we resolve an issue.
Right to Portability
You can request your data in a machine-readable format (JSON/CSV).
Right to Object
You can object to our processing of your data where we rely on legitimate interests.
Right to Withdraw Consent
Where we process data based on your consent, you can withdraw it at any time.
Right to Lodge a Complaint
If you're unhappy with how we've handled your data, you can complain to the ICO at ico.org.uk.
8. Data Security
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it, including:
HTTPS encryption on all pages (SSL/TLS)
Secure, password-protected servers
Limited access to personal data (staff need-to-know basis)
Regular security reviews and updates
Data processed only by vetted service providers under strict agreements
While we take all reasonable steps to protect your data, no system is completely secure. If you have any concerns about a data breach, please contact us immediately at hello@solarscoutuk.com.
9. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
ICO Registration
If you are unsatisfied with our response, you can contact the Information Commissioner's Office (ICO):
ico.org.ukPolicy updates: We may update this privacy policy periodically. The "Last updated" date at the top of this page will always reflect the most recent changes. Significant changes will be communicated by email or a notice on our website.