Terms & Conditions

1. About Solar Scout UK

Solar Scout UK supplies and arranges the installation of solar panel and battery storage systems for UK homeowners. We help you select a suitable system for your home and provide a tailored quotation. Any system we supply or install is subject to survey and eligibility.

2. Memberships and Certification

Solar Scout UK is a member of the Renewable Energy Consumer Code (RECC), the UK consumer protection code for renewable energy, and holds the IWA Deposit and Guarantee Protection Approved Installer accreditation.

• RECC Membership No. 00080968

• MCS (Microgeneration Certification Scheme) certification: application in progress — our certification status and certification body are confirmed in writing at the point of quotation.

Where installation work is carried out by a subcontractor or installation partner, we will tell you their name and describe the work they will carry out before you sign a contract. We remain responsible for the activities of those contractors, and you should contact us if you experience any problems.

3. Our Service

• We provide a free, no-obligation quotation based on the details you provide about your home and energy usage.

• A written cost estimate is based on the information you have given us and is not a definite figure until confirmed following a full technical survey.

• Our formal quotation is provided in writing and sets out an itemised list of the goods and services to be supplied, with prices shown separately and all taxes payable including VAT.

• We do not guarantee the lowest price, specific installation dates, or particular performance or savings outcomes.

• Installation of our systems is carried out by qualified professional installation partners.

• Any accreditation, certification, or warranty details are confirmed at the point of survey and quotation.

4. Eligibility

Our services are available to UK residents who:

• Own or are responsible for a residential property in the UK

• Are aged 18 or over

• Have provided accurate and complete information in their enquiry

5. Quotations and Contracts

Before any sale is agreed, we will provide you with a proposal and a detailed written quotation. Our quotation will include:

• An itemised list of all goods and related products to be supplied, including the price of goods and services shown separately, with all taxes payable including VAT

• An itemised list of all survey, design, installation and other services

• Items and services not included in the quotation which you will need to provide to complete the work, including permissions and approvals

• Site conditions or special circumstances beyond our control which may result in extra chargeable work, and the hourly or daily rates that would apply

• A timetable for supplying goods and carrying out work at your property

• Our business terms, including payment method and timetable, cancellation rights, deposit details and after-sales support

Our contract terms are provided in writing before you sign, and conform to the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024. Nothing in these Terms affects your statutory rights.

6. Your Right to Cancel

Where your contract is agreed in your home, away from our trade premises, or by distance means (for example by email or post), you have the right to cancel without penalty within 14 days of the date on which the last item of the goods is delivered to your home. This is known as the Cancellation Period, and applies under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We will provide you with written notice of your right to cancel and a cancellation form. To cancel, you can use that form or simply tell us in writing by email at solarscoutuk@outlook.com or by post. If you cancel within the Cancellation Period, we will refund any money you have paid within 14 days.

Failing to provide written notice of the right to cancel may affect our ability to enforce the contract.

7. Deposits and Payments

The amount and timing of all payments required will be set out clearly in your contract.

• Any deposit required will be a reasonable percentage of the estimated overall cost of the work, and will not exceed 25% under any circumstances.

• Any further advance payment will also be a reasonable percentage of the overall cost, and will only be requested no more than 3 weeks before the agreed delivery date of all goods to be installed.

• Taken together, any deposit and further advance payment will not exceed 60% of the estimated overall cost of the work.

• Deposits and advance payments are only used for work under your contract, for example purchasing goods.

• All deposits and advance payments are protected by insurance, so that if we become insolvent or cease to trade before your contract is completed, your contract can be completed at no additional cost by another RECC member.

• Where goods are held by us after payment, they are held on trust for you, kept separate from our own goods and those of third parties, and properly stored, protected and insured.

• If the contract is cancelled in line with your cancellation rights, we will repay your deposit within 14 days.

8. Installation

• Installation is carried out by qualified professional installation partners engaged by Solar Scout UK.

• A technical survey of your property must be completed before any installation can take place.

• The final price, specification, and installation date are confirmed in writing following the survey.

• Product and workmanship warranties are set out in your quotation and contract and vary by manufacturer and installation.

• Your system will be tested and commissioned before handover, and we will show you how to get the most from it.

9. Complaints

If you have a complaint, please raise it with us in the first instance, in writing and as soon as possible after you first notice the issue:

Our complaints process is as follows:

• We will record your complaint and keep it updated with all relevant correspondence and timeframes.

• We will consider the details and report our findings clearly to you in writing within 10 working days of being notified.

• Where appropriate, we will arrange to inspect your system within 5 working days, or within 24 hours where you are without heating or hot water as a result of the issue.

• We will try to agree a course of action that resolves your complaint speedily and to your satisfaction.

• At the end of our investigation we will issue a written final response setting out the outcome, an explanation of what went wrong and its impact, the action we intend to take, confirmation that this is the end of our complaints process, and how to escalate the complaint if you remain unhappy.

Escalating a complaint

If you are not satisfied with our final response, or you have not received a response within 10 working days of raising your complaint in writing, you can escalate it to the Code Administrator's appointed Alternative Dispute Resolution (ADR) provider, Green Homes Dispute Resolution. This provides a means of resolving disputes that is more effective and efficient than court action, and is available to you as a consumer under the Renewable Energy Consumer Code.

10. No Guarantees or Warranties

Information on this website is provided for general guidance only. Unless expressly stated in a written contract, we do not guarantee that:

• Any quote will meet your requirements or budget

• The information on our website is error-free or up to date

• Any specific savings, payback period, or return on investment will be achieved

• Any particular outcome or eligibility (such as export payments or grants) will apply to your property

11. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Solar Scout UK or its licensors and is protected by UK copyright law. You may not reproduce, distribute, or create derivative works from our content without our written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Solar Scout UK shall not be liable for any indirect, incidental, special, or consequential losses or damages arising from your use of this website or our service.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence, for fraud, or any of your statutory rights as a consumer.

13. Amendments

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after any changes constitutes your acceptance of the updated Terms. Changes will not affect any contract already agreed with you.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect your right to escalate a complaint to the ADR provider described in section 9 above.

15. Contact

If you have any questions about these Terms, please contact us at solarscoutuk@outlook.com or call 01634 921 769.